Written terms
Our warranty, in plain words
Kexova provides a written warranty on the film it installs. Your quote names the film, the length of the warranty and the roll or batch number, so you know exactly what you are getting before you decide.
What to expect
Named on your quote
The film, the warranty length and the roll or batch number.
Terms before you pay
You see the full written warranty terms with your quote.
Tied to the job
The warranty goes with the film we install and the paperwork you sign when the job is finished.
No performance promises
No warranty can promise a specific room temperature, energy saving or utility bill. Film figures are typical values from the maker’s testing.
Care matters. Our Care and Installation page explains what to do, and what to avoid, in the first weeks.
Full terms
Kexova Limited Film Warranty
Warranty length by film
| Tier | Home (original owner) | Commercial | Films |
|---|---|---|---|
| A | Limited lifetime | 10 years | ThermaCore Nano-Ceramic, Solar, Reflective, Privacy, UV (clear), Low-E, Security (clear) |
| B | 5 years | 5 years | ThermaCore Decorative, Color-Shift, Exterior, and any special-order film not yet placed in a tier |
| C | 5 years | 3 years | Exterior ceramic |
Your quote names the film, its tier, the term and the roll or batch number. Films that we do not stock are quoted case by case.
The terms
- Who is covered. The original purchaser only, for film installed by Kexova on glass the purchaser owns and occupies. The warranty does not transfer to a later owner or tenant. Rental, vacation-rental and other non-owner-occupied property is treated as Commercial.
- Term. The warranty starts on the installation completion date. The film type, tier and term are written on your Quote and Scope Acceptance. Tier A: lifetime (residential) or 10 years (commercial). Tier B: 5 years. Tier C (exterior ceramic): 5 years residential, 3 years commercial. “Lifetime” means as long as the original purchaser owns and occupies the property where the film was installed.
- What is covered. Defects in the film itself: peeling, bubbling (other than curing moisture in the first 30 days), cracking, crazing, delamination, adhesive failure, demetallization (metallized films), and excessive or unusual color change that makes the installation visually unsuitable. Kexova will supply replacement film and the labor to remove and reinstall it on the affected panes at no charge.
- No performance guarantee. This warranty covers defects in the film only. It does not guarantee any level of heat rejection, glare reduction, energy savings, utility cost, room temperature or privacy. Published specifications are typical values from the manufacturer’s testing, not guaranteed results. This is the only warranty Kexova provides on the film; statements made outside this document should not be relied on.
- Glass and windows. This warranty does not cover glass breakage, thermal stress cracks, or failure of window seals or insulated glass units, even if they occur after film is installed. Kexova checks glass compatibility when quoting and may decline a film for a window.
- What is not covered. Scratches, abrasion, pressure-washing or abrasive or ammonia-based cleaning; impact, vandalism, fire, flood or storm damage; film cleaned or touched within 30 days of installation; glass that is cracked, chipped, painted, wired, textured, triple-pane or curved; windows with blinds sealed between panes; normal fading with age that does not make the installation unsuitable; fading of furnishings; film altered, covered by a second film, or removed for any reason other than a covered claim; failure to follow the care guide. For exterior film: damage from edge sealing not done by Kexova and high-pressure washing.
- Limits. The remedy is replacement film and labor only. Kexova’s total liability for a job never exceeds the original invoice. Replacement film does not restart the term. After repeated failures Kexova may remove the film and refund the invoice for the affected panes instead.
- How to claim. Send written notice to the Kexova contact email with photos, the installation date and address. Kexova will respond within [10] business days and may inspect. Claims must be made within the term and within [30] days of discovering the defect.
- Activation. The warranty is activated by the signed Installation Completion and Acceptance document, with film type, tier and roll or batch number recorded.
- Disputes. Disputes are resolved under the Dispute Resolution and Arbitration clause of your agreement (Austin, Texas, AAA rules).
Ask for the terms
Want to read the warranty before you request a quote? Contact us and we will send it.
Window film, matched to your glass and installed by Kexova.
Serving the greater Austin, Dallas, Houston and San Antonio areas.
Performance depends on the film, the glass and the window orientation. Specification sheets are provided at quote.
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